Refund policy

General Returns Policy

 

To be eligible for a return:

  • Items must be sent back and received by ZARTJI within 35 days (AU) or 45 days (rest of the world) of delivery.

  • Items must be unworn, unwashed, in original ZARTJI condition, with all tags attached.

  • Return postage is covered by ZARTJI -  only if the item is faulty.

 

Australia

  • Online credit (valid for 1 years)

  • Exchange (if stock available) — $20 AUD return postage fee applicable for return of 1st purchase and exchanged items postage

  • Refund for item(s) available (shipping costs are non-refundable and return postage is at customers expense) - Return postage is covered by ZARTJI -  only if the item is faulty.

Europe, New Zealand & USA

  • Online credit (valid for 1 years)

  • Exchange (if stock available) — return postage at customer’s expense

  • Refund for item(s) available (shipping costs are non-refundable and return postage is at customers expense) - Return postage is covered by ZARTJI -  only if the item is faulty.

 

Sale / Non-Refundable Products

  • No refunds, or credit on items at website discounted SALE pricing items, unless faulty

  • Discounted prices are clearly marked on the product page and at checkout

  • If items/s are returned without communication with ZARTJI - the item will be sent back to the delivery address at customer’s expense. 

  • We are not responsible for loss or delay of return-to-sender parcels

 

Incorrect Item Received

We’re truly sorry for any mix-up and want to fix it quickly.

Please email zartji.clothing@gmail.com with:

  • Full name

  • Order number

  • Delivery address (including country)

  • A brief description of the item received and the item you were meant to receive

We will cover return shipping of the original item. You can choose:

  • The correct item 

  • Refund

  • Credit note with free shipping code

If the correct item is sold out, we’ll issue a refund.

 

Faulty Items

We’re sorry if your item appears faulty - for example damaged fibres or stitching. Even if tags have been removed, you may return it for assessment.

Please contact zartji.clothing@gmail.com as soon as possible with:

  • Order number

  • Description of the fault

  • Photos if possible

If we require the item returned for inspection, it must arrive within 10 days of contacting us. If deemed faulty, we’ll arrange an exchange or refund.

Note: Many ZARTJI items are handmade/hand-printed artworks, and variations in colour, print placement, and pattern are part of their unique charm. We follow the philosophy of WABI SABI - Fit preferences, minor marks, and natural inconsistencies in the print/dyes are not considered faults.


Damaged Packages

If your order arrives damaged, please contact zartji.clothing@gmail.com within 48 hours of delivery with:

  • Photos of the damage (items and packaging)

  • Your order number

We’ll review and arrange a replacement or refund where appropriate.

 

Lost Packages

If your package appears lost in transit, contact zartji.clothing@gmail.com with your:

  • Order number

  • Tracking details if available

We’ll work with the carrier to resolve the issue quickly.

Incense & Consumable Products

Due to the nature of our handmade incense, these items are not eligible for return unless faulty. Please allow up to 30 days for international delivery.

Contact ZÄRTJÎ — zartjiclothing@gmail.com // www.zartji.com