Your Questions, Answered
Choosing a piece should feel as effortless as wearing it. Here you’ll find answers about fit, our prints, garment care and ordering from ZÄRTJÎ. If you need a little more guidance, get in touch with us.
Looking for something specific? Explore our Size Guide, Care Instructions or Shipping Policy.
Fit & Styling
How do I choose my size?
Start with the fit information on the individual product page and our Size Guide. Sizing varies between garment styles, so check the specific piece rather than relying on one size range across the collection. If you’re unsure, contact us before ordering and we can help you choose.
What does One Size or Free Size mean?
These descriptions mean the garment is offered in a single size open size. Generally in the range from AUS 6-18. Draping and adjustable ties can offer flexibility, but the fit depends on the style. Check the product’s fit guidance and any available measurements, alongside our Size Guide.
How do I style the adjustable ties?
Our adjustable designs invite you to find your own silhouette. For example, the Square Top can be tied at the sides for a relaxed look, or at the front and back for a more cinched shape. Follow the styling guidance for your particular garment, or ask us for a little styling inspiration.
Fabric & Craft
What fabrics do you use?
Natural fibres are at the heart of ZÄRTJÎ. We use organic cottons and eco-friendly dyes that are silk screen printed.
How are your prints made?
Our original artwork is professionally silk-screen printed in intentionally limited collections. Our prints are part of what makes each piece wearable art. Discover more about our inspiration and philosophy on our About Us page.
Why might my print look slightly different from the photograph?
With each pass of the screen, colours may shift, blend or settle a little differently. We embrace subtle hand-printing variations in the spirit of wabi-sabi: the beauty of the imperfect and the handmade. These details tell the story of the hands that made your piece. This is separate from a damaged or faulty item; if you have a concern about your garment, please contact us.
Will sold-out prints return?
Our collections are intentionally limited, so a sold-out print may not be reprinted. Enquire about a particular piece, and subscribe to our emails to hear about new collections and availability.
Garment Care
How should I wash my garment?
Cold hand wash only, using a gentle natural washing liquid. Wash separately from other garments and colours, particularly for the first few washes. Dry in the shade and use a cool iron on the reverse if needed. Do not bleach, tumble dry or dry clean. Follow the care label for your particular garment and read our full Care Instructions.
Will my garment release colour when washing?
A small amount of excess dye may release during the first washes of a hand-printed garment. This is why we recommend washing separately in cold water. If you notice significant colour loss or have concerns about your piece, contact us. You’ll find more guidance on our Care Instructions page.
Orders & Delivery
Where do you ship, and how much does shipping cost?
We ship within Australia and Worldwide. Please refer to our Shipping Policy for delivery information. Check the shipping options and charges shown at checkout for your address before completing your order.
When will my order arrive?
Our Shipping Policy provides delivery guidance. If you need a piece for a particular date, contact us before purchasing so we can discuss your requirements.
How do I track my order?
Check your shipping confirmation email for shipment details and any tracking information provided. If you need help locating your order, contact us with your order number.
Can I change my order?
Contact us as soon as possible with your order number and the change you’d like to make. Please don’t assume a change is confirmed until you hear from us, particularly if the order is already being prepared or dispatched.
Returns & Exchanges
What is your return or exchange policy?
Please read our Return and Refund Policy for the applicable conditions, timeframes and process. If you’re considering an exchange for another size, contact us to discuss your request and availability.
What should I do if my item arrives damaged or faulty?
Please contact us with your order number, a description of the issue and clear photographs where possible. We’ll review your concern and explain the next steps.
Wholesale & Finding Us
Do you offer wholesale?
For garment wholesale enquiries, visit our Wholesale page or contact us to discuss your business and the pieces you’re interested in.
Is wholesale pricing available for incense?
Yes. Wholesale pricing is available for incense orders with a minimum quantity of 10. Contact us to enquire about pricing and place your wholesale order.
Where can I find ZÄRTJÎ in person?
Visit us at selected artisian boutiques across Australia and visit our Markets, Festivals & Events page to learn more about ZÄRTJÎ at events. For a particular date or location, get in touch with us.
Still have a question?
We’d love to help. Visit our Contact page, and include your order number if your question relates to an existing purchase.
You can also read our Privacy Policy and Terms of Service.
Colour is a Language. Woven in Freedom.
